When should council start replacing an underperforming strata manager?
Council should start a replacement search when the service pattern is documented across communication, financial reporting, meeting preparation, follow-through, records, and owner response.
Use this before council puts a manager-change motion on the agenda.
The PDF includes:
- 10 service dimensions to score from 1 to 5
- an evidence column so the score is tied to records, not frustration
- three recommendation bands
- an evidence log for recurring service problems
- an action ladder for staying, comparing, or preparing a replacement search
- an improvement-request email template
- escalation paths for manager, managing broker, BCFSA, and CRT issues
- BC-specific source notes and research links
A council should not switch managers because one week was frustrating. It should switch when the pattern is clear enough to defend.
Prefer to read first? The guide this packet comes from explains it before council uses it.
