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A row of newer Surrey townhouses with small front gardens

Should your council switch strata management?

Rate your current manager on six questions. A low score suggests it may be time to switch. A high score points to what is working, so you can keep it. To score proposals from new firms, use the proposal scoresheet.

Free · No account · Nothing is sent to any firm

Rate your current firm

  1. Our current manager has been with our building…

    1 · 3+ managers in 3 years5 · 3+ years with the same manager

  2. When we email our manager, we get a response…

    1 · Days or weeks later, if at all5 · Inside 24 hours on non-urgent items

  3. Our monthly financial package arrives…

    1 · Late, unclear, or with missing line items5 · On time, clean, with a narrative we understand

  4. Decisions made at council meetings…

    1 · Get raised again next meeting; nothing happened5 · Close inside the month they were opened

  5. Our manager comes to council meetings…

    1 · Cold, reading documents at the table5 · With agenda, prior actions, and a plan

  6. Problems in our building…

    1 · We hear about them after owners complain5 · Our manager flags them first, with options

Next steps

See all tools
Fee checkYour fee against published prices for your size. RFP builderTen minutes of questions, one request for proposals in Word. Switching guideThe five steps to change firms.

Score told you to switch? See up to five firms that fit your building

Taking this to a council meeting? The printable Manager scorecard has the same six questions as a sheet to fill in by hand.