A council member quietly scoring their current strata manager at a sunlit table
The toolkit 2 minutes · no email
Manager scorecard

Should your council switch strata management?

Six quick questions on the dimensions BC councils actually care about. A low number is a signal to move. A high number is a signal to name what's working and protect it.

Start scoring Benchmark fees first

Rate your current firm

Six questions. A specific answer.

2 minutes ·
no email
  1. 01 / 06

    Our current manager has been with our building…

    1 · 3+ managers in 3 years5 · 3+ years with the same manager
  2. 02 / 06

    When we email our manager, we get a response…

    1 · Days or weeks later, if at all5 · Inside 24 hours on non-urgent items
  3. 03 / 06

    Our monthly financial package arrives…

    1 · Late, unclear, or with missing line items5 · On time, clean, with a narrative we understand
  4. 04 / 06

    Decisions made at council meetings…

    1 · Get raised again next meeting; nothing happened5 · Close inside the month they were opened
  5. 05 / 06

    Our manager comes to council meetings…

    1 · Cold, reading documents at the table5 · With agenda, prior actions, and a plan
  6. 06 / 06

    Problems in our building…

    1 · We hear about them after owners complain5 · Our manager flags them first, with options
No email required. Takes the conversation from vague to specific in under two minutes.

How the score maps

Four bands across 6 to 30.

Acute 6–12
Structural failure. Switching almost always helps. Plan the 60-day transition.
Strained 13–18
Real friction. Benchmark your fees first. It sharpens the case to the owners.
Mixed 19–24
A direct conversation usually fixes more than switching. Name the three weakest scores.
Healthy 25–30
Rare. Your manager is doing the uncommon thing. Tell them, and stay.

The thresholds are calibrated against the pattern of BC councils we've worked with. Low scores cluster around councils that later switched and reported improvement; high scores cluster around councils who renewed contracts and stayed put. Your building may be a counter-example. The scorecard is a starting point, not a verdict.

Taking this to a council meeting? The printable manager scorecard is the same diagnostic as a worksheet you can fill in by hand. Free, no email.

A landscaped BC strata courtyard in warm evening light
Score told you to switch?

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Strata Match scores two or three licensed BC firms against your building size, location, capacity, and the issues you just flagged.

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